Terms of Service

1. Acceptance of Terms

By creating a InboxQuarry account or using our email marketing services ("Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

2. Account Terms

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the security of your account credentials.
• You must provide accurate account and billing information.
• You are responsible for all campaigns sent from your account.
• One person or legal entity may not maintain more than one free account.

3. Acceptable Use

You agree not to use the Service to send spam, purchase lists, harvest email addresses without consent, impersonate others, distribute malware, or violate any applicable law including CAN-SPAM, CASL, and the EU ePrivacy Directive. Violation may result in immediate account suspension without refund.

4. Anti-Spam Policy

InboxQuarry is a permission-based email marketing platform. You must have explicit consent from every subscriber before adding them to a list. All campaigns must include a functioning unsubscribe link. We actively monitor for spam and may suspend accounts with high complaint rates. You must not import, use, or reference purchased, rented, or scraped email lists.

5. Intellectual Property

The InboxQuarry platform, brand, and software are owned by InboxQuarry GmbH. You retain ownership of all content you upload or create. By using the Service, you grant InboxQuarry only the permissions necessary to deliver your campaigns.

6. Payment & Refunds

Paid plans are billed monthly or annually in advance. Prices are in USD excluding applicable taxes. You may cancel at any time; cancellation takes effect at the end of the current billing period. We do not offer partial refunds except where required by law. Contact billing@inboxquarry.com for billing disputes within 14 days of the charge.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE SPECIFIC DELIVERABILITY RATES, OPEN RATES, OR BUSINESS OUTCOMES FROM YOUR USE OF THE SERVICE. You are responsible for the content and compliance of all campaigns you send.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY EU LAW, INBOXQUARRY'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR EUR 100, WHICHEVER IS GREATER. We are not liable for indirect, incidental, or consequential damages.

9. Termination

You may delete your account at any time. We may suspend or terminate accounts that violate these Terms. Upon termination, your campaign data will be deleted within 30 days per our Privacy Policy. Sections 5, 7, 8, and 10 survive termination.

10. Governing Law

These Terms are governed by the laws of Germany and the European Union. Disputes shall be resolved in the courts of Berlin, Germany, unless mandatory consumer protection laws in your jurisdiction require otherwise. EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Questions? Contact legal@inboxquarry.com.